Owner Services Contacts
When property owners need assistance or have questions, we make every effort to answer the call. Consult the list below for the appropriate contact to suit your needs — or call Owner Services at 231.526.3176, and we'll help you find exactly what you're looking for.
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Jennifer Miller, Director of Owner Services
jmiller@boynehighlands.com
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Property management issues relating to rental management, association management, and upgrade information.
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Jennifer Miller, Director of Owner Services
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Sally Crowley, Owner Services Coordinator
sally.crowley@boynehighlands.com
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Unit billing/upgrade information, owner contact information updates, rental management, maintenance repairs, and keys.
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Sally Crowley, Owner Services Coordinator
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Diana Troxel, Owner Services
dtroxel@boyne.com
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Furniture upgrades and Boyne Vacation Club
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Diana Troxel, Owner Services
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Pam Planck, Reservations Manager
pplanck@boyne.com
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Reservation requests/issues
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Pam Planck, Reservations Manager
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Eric Whalen, Director of Safety/Security
ewhalen@boyne.com
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Security related issues
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Eric Whalen, Director of Safety/Security
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Joe Breighner, Area Manager
jbreighner@boyne.com
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Maintenance/plant facilities
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Joe Breighner, Area Manager
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Amanda Gray, Dir. of Resort Accommodations
mgray@boynehighlands.com
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Reception desk issues, mail, guest surveys and resort transportation
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Amanda Gray, Dir. of Resort Accommodations
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Keriann Lonnee, Dir. of Membership
klonnee@boyne.com
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Country Club of Boyne membership
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Keriann Lonnee, Dir. of Membership
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Robin Montero, HHI Houskeeping Supervisor
robin.montero@boynehighlands.com
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Housekeeping issues/billing for Heather Highlands Inn
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Robin Montero, HHI Houskeeping Supervisor
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Brad Childress, Revenue Manager
bchildress@boyne.com
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Maximizing overall profitablility of the resort
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Brad Childress, Revenue Manager
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Tiffany Fiducia, Property Finances
tfiducia@boyne.com
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Association budgets
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Tiffany Fiducia, Property Finances
Architectural Control Committee
The Architectural Control Committee of Boyne Highlands is responsible for reviewing all new home plans and landscape changes to existing homes. Please contact Jennifer Miller to submit plans or to obtain further information at 231.526.3192 or jmiller@boynehighlands.com.
BOYNE Owner Council
The Owner Council is a group made up of property owners from BOYNE's northern Michigan resorts. Representation includes an owner from rental management, an owner from a non-rental home, an Owner Services representative, and the General Manager from each resort. The Council's purpose is to facilitate mutual understanding and communication amongst BOYNE's property owners and management.
Owner Council Goals
- Create a more effective and efficient decision-making process
- Garner a higher level of owner input during the planning process
- Enhance property ownership experience
- Develop and improve communication vehicle
Owner Council Members
- Boyne Highlands Resort - Webb Martin, Jim Thompson, Jennifer Miller - Owner services