Owner Services Contacts

Owner Services Contacts

When property owners need assistance or have questions, we make every effort to answer the call. Consult the list below for the appropriate contact to suit your needs — or call Owner Services at 231.526.3176, and we'll help you find exactly what you're looking for.

    • Jennifer Miller, Director of Owner Services
    • Property management issues relating to rental management, association management, and upgrade information.
    • Sally Crowley, Owner Services Coordinator
    • Unit billing/upgrade information, owner contact information updates, rental management, maintenance repairs, and keys.
    • Diana Troxel, Owner Services
    • Furniture upgrades and Boyne Vacation Club
    • Pam Planck, Reservations Manager
    • Reservation requests/issues
    • Matt Quinn, Director of Safety/Security
    • Security related issues
    • Joe Breighner, Area Manager
    • Maintenance/plant facilities
    • Amanda Gray, Dir. of Resort Accommodations
    • Reception desk issues, mail, guest surveys and resort transportation
    • Keriann Lonnee, Dir. of Membership
    • Country Club of Boyne membership
    • Robin Montero, HHI Houskeeping Supervisor
    • Housekeeping issues/billing for Heather Highlands Inn
    • Brad Childress, Revenue Manager
    • Maximizing overall profitablility of the resort
    • Tiffany Fiducia, Property Finances
    • Association budgets

Architectural Control Committee

The Architectural Control Committee of Boyne Highlands is responsible for reviewing all new home plans and landscape changes to existing homes. Please contact Jennifer Miller to submit plans or to obtain further information at 231.526.3192 or jmiller@boynehighlands.com.

BOYNE Owner Council

The Owner Council is a group made up of property owners from BOYNE's northern Michigan resorts. Representation includes an owner from rental management, an owner from a non-rental home, an Owner Services representative, and the General Manager from each resort. The Council's purpose is to facilitate mutual understanding and communication amongst BOYNE's property owners and management.

Owner Council Goals

  • Create a more effective and efficient decision-making process
  • Garner a higher level of owner input during the planning process
  • Enhance property ownership experience
  • Develop and improve communication vehicle

Owner Council Members

  • Boyne Highlands Resort - Webb Martin, Jim Thompson, Jennifer Miller - Owner services

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