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Home Resort Visitor FAQ
Home Resort Visitor FAQ

Resort Visitor FAQ

We know this summer will look a little bit different at Boyne Highlands, and you'll notice that we've made changes around the resort with guidance from the Centers of Disease Control and Prevention (CDC) and recommendations from the state and local health department. Our goal is to do our best in ensuring the safety of our guests, staff, and the community.

Things to Know

  • In compliance with MIOSHA COVID Emergency Rules, face coverings are no longer required for guests whether vaccinated or not vaccinated. 

  • We strongly suggest that you purchase your lift tickets, activities, and lessons early and in advance.

  • At Boyne Highlands Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities.  On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Highlands takes include:

    Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:

    • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable. 
    • Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided real-time COVID-19 awareness training, and continued training on proper health etiquette including avoiding touching your face and covering sneezes.
    • Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.  The resort is also in process with a new sick pay policy specific to COVID-19.  

    Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:

    • Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    • Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
    • Back of House: In the spaces where employees' work "behind the scenes," our resort has increased the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.

    Event Notification: If we are alerted to a case of COVID-19 at our resort, we will immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and team members. In addition, should a case occur at Boyne Highlands Resort, we would take steps to seal the guest's room (e.g., preventing entry by staff or others) and undertake a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.

  • As part of our continued commitment to ensure exceptional experiences for our guests, Boyne Highlands Resort is currently undergoing room renovations through August 2021. There will be a larger project that will include other resort areas, and continue until about 2025. Guests may notice work activity while at the resort, but we will strive to ensure minimal disruption to your visit, and noise will be limited to the daytime hours of 9am-6pm.

Frequently Asked Questions

Below you'll find answers to common questions and information on what to expect during your resort visit. 

Resort & Lodging

  • In the interests of the safety of our guests and team members, we will no longer offer daily housekeeping services to our in-house lodging guests during their stay.

    Guests can request trash and linen pickup anytime during their stay. We will be happy to deliver any additional in-room amenities upon request. 

  • Resort outdoor swimming pools and hot tubs are open and available for guest use, and in accordance with the Governor's safety protocols. 

  • In compliance with MIOSHA COVID Emergency Rules, face coverings are no longer required for guests whether vaccinated or not vaccinated. 

  • If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit. If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Lodging check in areas, between dining tables, golf courses, and other locations.

  • No, Highlands Kidcare will not be open for the summer 2021 season.

  • No, the Spa will not be open for the summer season.


  • Service areas used by guests will be sanitized in between guests, including points of sale, service counters, and credit card machines. Chairs, tables, and general areas will be sanitized once per hour during business operations.

  • Indoor and outdoor seating is at 100% capacity.

  • Takeout and delivery is available. Slopeside Lounge and the Main Dining Room will offer takeout options. 

  • All of our restaurants and dining establishments will open this season. Grab-and-go and takeout options will be available, with online ordering capabilities for select locations to provide guests an alternative method of ordering and minimize time indoors.

  • In compliance with MIOSHA COVID Emergency Rules, face coverings are no longer required for guests whether vaccinated or not vaccinated. 

  • Contact-free methods of payment are preferred, but all outlets of the resort will accept cash.


Adventure Center

  • Yes, the Adventure Center will be located at the lift ticket window on the parking lot side of the Day Lodge again this summer. We ask one person from each party to come to the window at a time. We will be following cleaning procedures after each guest to keep our staff and guests safe. The best way to guarantee you have a spot in one of our activities will be to book your activity ahead of time online on our website.

  • Yes, Zipline Adventure Tours and Twin Zip operations will resume this summer. Twin Zip schedules may be reduced to accommodate Adventure Tours to accommodate booking requests.

  • In compliance with MIOSHA COVID Emergency Rules, face coverings are no longer required for guests whether vaccinated or not vaccinated. 

  • Yes! We ask that guests wait in vehicles or practice proper social distancing upon arrival.