Resort Visitor FAQ

We're sure you have many questions about upcoming trips to Boyne Highlands. We have compiled a list of frequently asked questions with accompanying answers, that cover many areas below. 

General Information for Resort Visitors

  • At Boyne Highlands Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities.  On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Highlands takes include:

    Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:

    • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable. 
    • Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided real-time COVID-19 awareness training, and continued training on proper health etiquette including avoiding touching your face and covering sneezes.
    • Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.  The resort is also in process with a new sick pay policy specific to COVID-19.  

    Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:

    • Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    • Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
    • Back of House: In the spaces where employees' work "behind the scenes," our resort has increased the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.

    Event Notification: If we are alerted to a case of COVID-19 at our resort, we will immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and team members. In addition, should a case occur at Boyne Highlands Resort, we would take steps to seal the guest's room (e.g., preventing entry by staff or others) and undertake a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.

  • When visiting a public space, including Boyne Highlands Resort, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our team members and guests. Face coverings must be worn by all team members and guests when at Boyne Highlands Resort. The health of our team members is being diligently monitored and remains a priority in our daily operations. Our health and safety policies may be revised at any time.

  • Guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained.

    Our team members are continuously updated and trained on the evolving standards and practices we are upholding to provide safety and enjoyment during your visit. We ask that you too help in ensuring safety for all by mindfully adhering to our requirements, following guidance provided by our team members, and observing signage when visiting Boyne Highlands Resort.

    • When dining at Boyne Highlands Resort or vising any venue serving food and/or beverages, a face covering must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. 
    • When golfing at Boyne Highlands Resort, a face covering must be worn in the arrival/cart check-in area and golf shop, when interacting with any golf course personnel, and when visiting with any guests not in the group with whom you checked in. If distanced at least 6 feet from others, face coverings are not required while on the course or driving range.
    • When visiting The Spa at Boyne Highlands, a face covering must be worn in all areas of the facility including lobby, relaxation and locker areas, and treatment rooms. A face covering may be removed when face down during a massage and during facial or wet treatments. 
    • When biking at Boyne Highlands Resort and in areas where distancing six or more feet isn't possible, face coverings are required. Due to chin bars providing very limited coverage, a full-face biking helmet does not suffice as a face covering. An adequate face covering must be worn with such helmets. 
    • A face covering must be worn in the resort village/base areas when unable to maintain a distance of six or more feet from anyone outside of your family/party.
    • A face covering must be worn at all times while waiting to load a chairlift, and in the loading and unloading areas. 
    • When participating in activities such as hiking at Boyne Highlands Resort, a face covering must be worn in the check-in area and anywhere a distance of at least 6 feet from others cannot be maintained. 

Golf

  • All golf related FAQs can be found at https://boynegolf.com/faq

Winter Operations

  • Our team is busy working on COVID-friendly check-in and social distancing solutions for our ticketing, dining outlets, ski school, rentals, and more. We will be updating this page with information in the coming days on what to expect this winter at Boyne Highlands Resort, so please check back.

Resort

  • In the interests of the safety of our guests and team members, we will no longer offer daily housekeeping services to our in-house lodging guests during their stay.

    Guests can request trash and linen pickup anytime during their stay. We will be happy to deliver any additional in-room amenities upon request.

    This new safety measure will take affect starting Thursday, July 2 and will continue until further notice.

  • We have many of our amenities and facilities open for the summer season. Resort pools opened on June 8, and The Spa was opened on June 19. We will follow guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities to keep our guests and team members safe.

  • Resort outdoor swimming pools and hot tubs are open and available for guest use, and in accordance with the Governor's safety protocols. 

  • The Spa at Boyne Highlands opened on June 19.

  • Yes, we do. Please refer to this area of our website for the latest dining operational hours and menus. 

  • Adventure Center activities have been open since June 19. This includes zipline, segway, horseback rides, the bike park and other outdoor activities. There will be some modifications in the number of guests that we can accommodate based on guidelines from the state of Michigan. 

  • Adventure Center activities have been open since June 19.  This includes zipline, segway, horseback rides, the bike park and other outdoor activities. There will be some modifications in the number of guests that we can accommodate based on guidelines from the state of Michigan. 

  • Kids Adventure Camp opened on June 15. Details can be found here

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent hand-washing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • Yes,  guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops, meeting/event facilities). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained. 

  • We ask that each guest take their temperature 24 hours prior to arrival to the hotel and are without a fever, as well as not feeling sick or symptomatic of COVID-19.

    If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit.

    If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.

  • Guest shuttles are currently running at the resort.  All transportation must be called into 231.526.3000 ext. 0.

    Guidelines: 

    • All transportation is by private vehicle that is freshly cleaned and a driver will have a mask. 
    • Face masks and hand sanitizer will be stored in all vehicles.
    • All guests in vehicles will be required to wear a mask. 
    • Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
    • No guests will be permitted in the front passenger seat.
  • Team members are required to wear masks during their shifts where applicable.  In addition, many team members, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Lodging check in areas, between dining tables, at The Spa, golf courses, and other locations.