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Home Resort Visitor FAQ
Home Resort Visitor FAQ

Resort Visitor FAQ

We know this summer will look a little bit different at Boyne Highlands, and you'll notice that we've made changes around the resort with guidance from the Centers of Disease Control and Prevention (CDC) and recommendations from the state and local health department. Our goal is to do our best in ensuring the safety of our guests, staff, and the community.

Guiding Practices

  • Cleaning Icon
    Cleaning
    ENHANCED CLEANING, RESORT WIDE
  • Face Masks Icon
    Face Masks
    PLUS SOCIAL DISTANCING
  • Less Contact Icon
    Less Contact
    CONTACTLESS TRANSACTIONS

Things to Know

  • Guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained.

    Our team members are continuously updated and trained on the evolving standards and practices we are upholding to provide safety and enjoyment during your visit. We ask that you too help in ensuring safety for all by mindfully adhering to our requirements, following guidance provided by our team members, and observing signage when visiting Boyne Highlands Resort.

    • When dining at Boyne Highlands Resort or vising any venue serving food and/or beverages, a face covering must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. 
    • When golfing at Boyne Highlands Resort, a face covering must be worn in the arrival/cart check-in area and golf shop, when interacting with any golf course personnel, and when visiting with any guests not in the group with whom you checked in. If distanced at least 6 feet from others, face coverings are not required while on the course or driving range.
    • When biking at Boyne Highlands Resort and in areas where distancing six or more feet isn't possible, face coverings are required. Due to chin bars providing very limited coverage, a full-face biking helmet does not suffice as a face covering. An adequate face covering must be worn with such helmets. 
    • A face covering must be worn in the resort village/base areas when unable to maintain a distance of six or more feet from anyone outside of your family/party.
    • A face covering must be worn at all times while waiting to load a chairlift, and in the loading and unloading areas. 
    • When participating in activities such as hiking at Boyne Highlands Resort, a face covering must be worn in the check-in area and anywhere a distance of at least 6 feet from others cannot be maintained. 
  • To accommodate social distancing, some elements of the resort may be running at reduced capacity. We strongly suggest that you purchase your lift tickets, activities, and lessons early and in advance to reserve your spot.

  • At Boyne Highlands Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities.  On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Highlands takes include:

    Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:

    • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable. 
    • Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided real-time COVID-19 awareness training, and continued training on proper health etiquette including avoiding touching your face and covering sneezes.
    • Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.  The resort is also in process with a new sick pay policy specific to COVID-19.  

    Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:

    • Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    • Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
    • Back of House: In the spaces where employees' work "behind the scenes," our resort has increased the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.

    Event Notification: If we are alerted to a case of COVID-19 at our resort, we will immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and team members. In addition, should a case occur at Boyne Highlands Resort, we would take steps to seal the guest's room (e.g., preventing entry by staff or others) and undertake a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.

  • As part of our continued commitment to ensure exceptional experiences for our guests, Boyne Highlands Resort is currently undergoing room renovations through August 2021. There will be a larger project that will include other resort areas, and continue until about 2025. Guests may notice work activity while at the resort, but we will strive to ensure minimal disruption to your visit, and noise will be limited to the daytime hours of 9am-6pm.

  • As part of our continued commitment to ensure exceptional experiences for our guests, Boyne Highlands Resort is currently undergoing room renovations through July 2021. There will be a larger project that will include other resort areas, and continue until about 2025. Guests may notice work activity while at the resort, but we will strive to ensure minimal disruption to your visit, and noise will be limited to the daytime hours of 9am-6pm.

Frequently Asked Questions

Below you'll find answers to common questions and information on what to expect during your resort visit. 

Resort & Lodging

  • In the interests of the safety of our guests and team members, we will no longer offer daily housekeeping services to our in-house lodging guests during their stay.

    Guests can request trash and linen pickup anytime during their stay. We will be happy to deliver any additional in-room amenities upon request. 

  • Resort outdoor swimming pools and hot tubs are open and available for guest use, and in accordance with the Governor's safety protocols. 

    As per the Michigan Department of Public Health, all pools and hot tubs on property will be open at 50% occupancy. Pool availability and usage is based on a first come, first serve basis, and guests are asked to limit their time to one-hour. We will fully reopen as soon as were are legally able.

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent hand-washing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • Yes,  guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops, meeting/event facilities). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained. 

  • We ask that each guest take their temperature 24 hours prior to arrival to the hotel and are without a fever, as well as not feeling sick or symptomatic of COVID-19.

    If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit.If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.

  • Guest shuttles are currently running at the resort.  All transportation must be called into 231.526.3000 ext. 0.

    Guidelines: 

    • All transportation is by private vehicle that is freshly cleaned and a driver will have a mask. 
    • Face masks and hand sanitizer will be stored in all vehicles.
    • All guests in vehicles will be required to wear a mask. 
    • Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
    • No guests will be permitted in the front passenger seat.
  • Team members are required to wear masks during their shifts where applicable.  In addition, many team members, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Lodging check in areas, between dining tables, at The Spa, golf courses, and other locations.

  • No, Highlands Kidcare will not be open for the summer 2021 season.

  • No, the Spa will not be open for the summer season.

Dining

  • All service team members in dining outlets will wear a mask at all times, with gloves being worn in the back of the house.

  • Service areas used by guests will be sanitized in between guests, including points of sale, service counters, and credit card machines. Chairs, tables, and general areas will be sanitized once per hour during business operations.

  • Indoor and outdoor seating will be available at 50% capacity.

  • Takeout and delivery will be encouraged. Slopeside Lounge, Zoo Bar, Main Dining Room, and Champions Pizza will offer takeout service. Champions Pizza is available for delivery or takeout.

  • Yes. We have reconfigured on-mountain and resort dining establishments to allow more space for social distancing.

  • All of our restaurants and dining establishments will open this season. Grab-and-go and takeout options will be available, with online ordering capabilities for select locations to provide guests an alternative method of ordering and minimize time indoors.

  • Face coverings must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. This also includes trips to and from the restrooms.

  • With reduced capacity in our dining facilities, we highly recommend making reservations at the following dinner locations: the Main Dining Room and Country Club of Boyne.

  • Bars are open for business, but we will have limited seating. We require that all guests be seated at a table to order beverages.

  • Contact-free methods of payment are preferred, but all outlets of the resort will accept cash.

Golf

Adventure Center

  • Yes, the Adventure Center will be located at the lift ticket window on the parking lot side of the Day Lodge again this summer. We ask one person from each party to come to the window at a time. We will be following cleaning procedures after each guest to keep our staff and guests safe. The best way to guarantee you have a spot in one of our activities will be to book your activity ahead of time online on our website.

  • Yes, Zipline Adventure Tours and Twin Zip operations will resume this summer. Twin Zip schedules may be reduced to accommodate Adventure Tours to accommodate booking requests.

    Zipline tour capacity will be reduced to 8 people until we reach a time we feel comfortable operating safely with a full tour of 12.

  • We ask that guests wear a mask while putting on harnesses, during safety speeches, while guides are attaching and detaching guest from zipline cables, and while riding in any vehicle driven by a staff member. During zipline tours, while utilizing the lift to reach the top of the hill, guests will be asked to only ride on the chair with members of their party. Guest will not be asked to ride with members outside of their party.

  • Yes! We ask that guests wait in vehicles or practice proper social distancing upon arrival. Guests will be asked to wear masks during safety instructions and saddle fittings. During the ride, masks are optional but guests will be asked to bring masks with them.