What to Expect

We know this winter will look a little bit different at Boyne Highlands, and you'll notice that we've made changes around the resort with guidance from the Centers of Disease Control and Prevention (CDC) and recommendations from the state and local health department. Our goal is to do our best in ensuring the safety of our guests, staff, and the community.  

Boyne Highlands What to Expect this Winter, 2020/21 We know this winter will look a little bit different at Boyne Highlands, and you'll notice that we've made changes around the resort.

Guiding Practices

  • Cleaning Icon
    Cleaning
    Enhanced Cleaning, Resort Wide
  • Face Masks Icon
    Face Masks
    Plus Social Distancing
  • Less Contact Icon
    Less Contact
    Contactless Transactions
  • Things to Know Icon
    Things to Know
    Before You Arrive
  • Guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained.

    Our team members are continuously updated and trained on the evolving standards and practices we are upholding to provide safety and enjoyment during your visit. We ask that you too help in ensuring safety for all by mindfully adhering to our requirements, following guidance provided by our team members, and observing signage when visiting Boyne Highlands Resort.

    • When dining at Boyne Highlands Resort or vising any venue serving food and/or beverages, a face covering must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. 
    • When golfing at Boyne Highlands Resort, a face covering must be worn in the arrival/cart check-in area and golf shop, when interacting with any golf course personnel, and when visiting with any guests not in the group with whom you checked in. If distanced at least 6 feet from others, face coverings are not required while on the course or driving range.
    • When biking at Boyne Highlands Resort and in areas where distancing six or more feet isn't possible, face coverings are required. Due to chin bars providing very limited coverage, a full-face biking helmet does not suffice as a face covering. An adequate face covering must be worn with such helmets. 
    • A face covering must be worn in the resort village/base areas when unable to maintain a distance of six or more feet from anyone outside of your family/party.
    • A face covering must be worn at all times while waiting to load a chairlift, and in the loading and unloading areas. 
    • When participating in activities such as hiking at Boyne Highlands Resort, a face covering must be worn in the check-in area and anywhere a distance of at least 6 feet from others cannot be maintained. 
  • To accommodate social distancing, some elements of the resort may be running at reduced capacity. We strongly suggest that you purchase your lift tickets, activities, and lessons early and in advance to reserve your spot.

  • At Boyne Highlands Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities.  On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Highlands takes include:

    Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:

    • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable. 
    • Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided real-time COVID-19 awareness training, and continued training on proper health etiquette including avoiding touching your face and covering sneezes.
    • Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.  The resort is also in process with a new sick pay policy specific to COVID-19.  

    Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:

    • Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    • Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
    • Back of House: In the spaces where employees' work "behind the scenes," our resort has increased the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.

    Event Notification: If we are alerted to a case of COVID-19 at our resort, we will immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and team members. In addition, should a case occur at Boyne Highlands Resort, we would take steps to seal the guest's room (e.g., preventing entry by staff or others) and undertake a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.

  • Our policies and practices have been instituted to keep our guests, our staff, and our community safe. Please note that our health and safety policies may be revised at any time, they will be updated on our website accordingly. We appreciate your cooperation as we all adjust to the new normal.

    Boyne Highlands Resort amenities, experiences, and other offerings may be modified or operate with limited capacity, and are subject to closure based on guidance from health experts and government officials. Our team is striving to provide the safest experience possible and ensure your time at Boyne Highlands remains exceptional.

    When visiting public spaces, including Boyne Highlands Resort, there is an inherent risk of being exposed to COVID-19. By visiting Boyne Highlands Resort, you voluntarily assume all risks related to exposure to COVID-19.

  • Due to the new Happiness Hut being installed in front of Skier Services this winter season, there will be a new arrival sequence implemented for the Day Lodge

    Vehicles will not be able to pull up directly on the main road in front of the Day Lodge for drop off or pick up. Instead, the new arrival sequence shown in the image below will be in operation. 

    Please note: we will still run our guest tram from various areas of the parking lot to drop off guests directly in front of the Day Lodge. 

    Day Lodge Drop Off

  • As part of our continued commitment to ensure exceptional experiences for our guests, Boyne Highlands Resort is currently undergoing room renovations through July 2021. There will be a larger project that will include other resort areas, and continue until about 2025. Guests may notice work activity while at the resort, but we will strive to ensure minimal disruption to your visit, and noise will be limited to the daytime hours of 9am-6pm.

  • Important Changes Icon
    Important Changes
    For This Season
  • Beginning in the Winter 2020/21 season, due to capacity limitations, we are unable to offer eating space for those guests bringing their own lunches, meals, or crockpots inside the Day Lodge. No outside food or beverages will be allowed indoors.

    We encourage you to leave personal items in your vehicle (including packed meals) since personal item storage areas will not be available this season. 

  • We encourage you to leave your personal items in your vehicle since personal item storage areas will not be available for the Winter 2020/21 season. This includes all indoor space in the Day Lodge (with exception to pre-rented and assigned locker space), Food Court tables, and areas within the Main Lodge, etc. 

Frequently Asked Questions

Below you'll find answers to common questions for the upcoming winter season, and information on what to expect during your resort visit. 

Lift Tickets

  • Our beginner area, Camelot, requires a $35 lift ticket, which needs to be purchased at the window, day of. These tickets are not available online in advance.

  • Due to high call volumes, we are asking all guests needing help with online purchases email us at spo@boynehighlands.com with their contact information, including phone number and guest names, products attempting to purchase, and our team will respond as quickly as possible.

  • You will need a Boyne Highlands team member to fix your account with the correct birthdate information. Please email us at spo@boynehighlands.com and include the issue you are having, guest name, phone number and any other relevant details and we will respond as soon as possible. 

    Please note: After your date of birth has been fixed by a team member, you will need to log out of your online account and log back in to see the changes. 

  • Skier Services (which includes the Season Pass Office and Lift Ticket Sales) is open 8:30am-4:30pm daily and 8:30am-7pm on night skiing dates.

     Night Skiing Dates:

    • December 26-31
    • January 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February 3-6, 10-14, 17-20, 24-27
    • March 3-6, 10-13, 17-20
  • When we, or our sister resort Boyne Mountain, reach our calculated skier capacity based on the amount of terrain open and lifts running, multi-resort lift ticket sales will show as ‘sold out’. Since the multi-resort lift tickets are good for both Boyne Highlands and Boyne Mountain, when Boyne Mountain is at capacity, we will also stop selling the multi-resort ticket product as well. 

    If you're looking to ski at Boyne Highlands only, consider purchasing a Happiness Card for access to the Boyne Highlands slopes.

  • We are already sold out of multi-resort lift tickets for Christmas week, and it’s possible that we could sell out of Holiday Happiness Card products for ski dates 12/27 – 1/2. We are telling all guests to purchase their lift products online in advance to be guaranteed access on the slopes. If you wait until the day of to purchase tickets at the window, there is a chance you will not be able to purchase a lift ticket.

  • We are, until quantities sell out. We have a cap on quantities of tickets (which includes Happiness Cards) that we are selling per day, based on the amount of open terrain and lifts servicing the slopes. Once we reach that capacity, tickets will not be available day of, and you may be turned away. We are telling all guests to purchase their lift products online in advance to be guaranteed access on the slopes.

  • This winter mother nature has not been favorable with natural snowfall, which has limited us to opening up more terrain along with lifts. When we are limited to the amount of terrain and lifts operating, that puts us in a position to enforce capacity limits for the safety of our guests and also for a better guest experience.

  • If you have already purchased a lift product, you will have access to the Boyne Highlands slopes and will not be turned away. If you wait until the day of to purchase, there is a chance that you will not be able to purchase a lift product if we are sold out, and may not have access to the slopes. Purchase your lift product in advance so you can be guaranteed access.

     

  • The call volume in Skier Services is incredibly high. Please email spo@boynehighlands.com instead of calling for a quicker response.

Season Pass

  • Yes, IKON passholders are guaranteed access, and you will be able to get friends and family tickets. Please stop at Skier Services to get your designated ticket for the day.

  • Skier Services (which includes the Season Pass Office and Lift Ticket Sales) is open 8:30am-4:30pm daily and 8:30am-7pm on night skiing dates.

    Night Skiing Dates:

    • December 26-31
    • January 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February 3-6, 10-14, 17-20, 24-27
    • March 3-6, 10-13, 17-20
  • No, you will not be turned away. Any guest that has purchased a season pass (whether they have picked it up or not) will be guaranteed access on the slopes, providing their season pass grants access for the day they are skiing.

  • The call volume in Skier Services is incredibly high. Please email spo@boynehighlands.com instead of calling for a quicker response.

  • Many season passes were mailed out already. However, there are a number of passes that have expired photos attached (photos must be updated every two years) or are missing photos entirely. To help us get your pass to you as soon as possible, and minimize wait times, we ask that you please log back into our store and update your photo. See instructions below. You can email us at spo@boynehighlands.com with any questions or concerns. 

    Photo Update Instructions

    1. Visit shop.boynehighlands.com
    2. Upon signing in to your account, click on MY ACCOUNT found on the right side of screen, just below the header photo. 
    3. Scroll down to the cards for each member of your group/family. Check that each image is showing and current (no more than two years old). 
    4. Click on NEW PHOTO on each card that needs updating.
    5. Upload picture that just includes head and shoulders with no hat/helmet, goggles/sunglasses, or face covering. 
  • Our call volumes are high at this time, and we apologize for the inconvenience. Please know that we are working hard to service guests that are in person so that we can get you on the slopes as quickly as possible. Please email us at spo@boynehighlands.com and we’ll try and respond as soon as possible.

For more season pass questions, please visit our season pass FAQs

Happiness Card

  • You are not required to ski on the “first ski date” you entered, but your Happiness Card will NOT be valid until that designated date. Your card will be valid for the season if you don’t use all of your dates. If your plans change and you need to ski earlier than your first declared ski date, stop at Skier Services and a team member can assist you.

  • If you are unable to use the card as originally planned, you should be reminded that the card is valid all season and you are free to use it (given it still has days on it) anytime until we close. If the card has not yet been picked up, we can transfer it to another guest given they are in same age range. If you will not be able to visit the resort this season, we will return the value to a gift card.

  • No, you cannot. You have to purchase the new Happiness Card offered for this season to have the ability to add days.

  • Skier Services (which includes the Season Pass Office and Lift Ticket Sales) is open 8:30am-4:30pm daily and 8:30am-7pm on night skiing dates.

    Night Skiing Dates:

    • December 26-31
    • January 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February 3-6, 10-14, 17-20, 24-27
    • March 3-6, 10-13, 17-20
  • You can stop by Skier Services located at the Day Lodge to pick up your Happiness Card if you haven’t yet received it. Please do not call ahead of time, you are good to just stop by the Express Pick Up window.

  • We are currently not sold out of Happiness Cards, but that could change based on capacity limits (particularly over the Christmas holiday), which is based on open terrain and lifts. Please reference our website for future communications on sold out days and information.

  • No. Happiness Cards are not transferrable to another person for use. Happiness Cards can only be used by the person whose name is clearly shown on the card. 

  • No. Happiness Cards are only good at Boyne Highlands Resort in Harbor Springs, Michigan. If you are looking for a lift product that includes multi-resort access at both Boyne Highlands and Boyne Mountain, you'll want the multi-resort lift ticket

  • Happiness Cards are available for purchase online at this time. Once the snow is flying and our winter season kicks off, we will be offering the Happiness Card for purchase at Skier Services in the Day Lodge (date to be determined).

  • Yes, you will be able to reload or add additional days to your happiness card by visiting the following on-resort areas:

    • Skier Services, located in the Day Lodge
    • Rentals, located in the Day Lodge
    • SnowSports Academy, located in the Day Lodge
    • The Front Desk, located in the Main Lodge

    It is recommended that you add days to your card by using your personal device so that you can limit waiting in lines at the resort. 

  • For your initial Happiness Card purchase, you'll have to select one of the three types of cards:

    1. Midweek (Sunday-Friday)
    2. Saturday/Holidays
    3. Nights

    After you purchase your initial card type, you can then add any of these types of ski dates to your card when you reload or add additional dates

  • Yes, after you have purchased your Happiness Card and are ready to reload or add days, you can add any type of ski dates to your card. This includes Midweek (Sunday - Friday), Saturday & Holidays, and Night.

  • The following dates are considered Holidays for the Winter 2020/21 season:

    • Christmas: December 26, 2020 - January 2, 2021
    • MLK: January 16 & 17, 2021
    • Presidents: February 13-15, 2021
  • The following dates Boyne Highlands will offer night skiing for Winter 2020/21:

    • December 26-31
    • January 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February 3-6, 10-14, 17-20, 24-27
    • March 3-6, 10-13, 17-20
  • The dates that are preloaded onto your Happiness Card give you the flexibility to use them how you see fit. Whether that is consecutively or non-consecutively, you choose! 

    For ski dates added to your card later during the reload process, you'll have to select your ski dates upon purchase. 

  • Last season we introduced scanning at some of our lifts. This season, we anticipate scanning at all lifts. When you come to the lift, a Boyne Highlands team member will scan your Happiness Card and a ski day will automatically be deducted from your Happiness Card. 

    It's important to note that your card will likely be scanned multiple times per day as you use the lift system. However, only one ski day will be deducted from your Happiness Card.

  • When you purchase your Happiness Card, we will ask you what your first anticipated ski date is so that we can determine the best method to get you your Happiness Card.

    If you purchased your Happiness Card more than 14 days from your first anticipated ski date, we will automatically mail you your Happiness Card to the address we have on file for you. 

    Otherwise, plan on picking up your Happiness Card at the Happiness Card Express Pick Up window at Skier Services, located at the Day Lodge. 

    If your plans change and you won't be skiing as soon as you thought and you'd prefer to have your card mailed to you or you'd prefer to pick up your card at Skier Services, no problem. Just email us at spo@boynehighlands.com with your name and Happiness Card order number and we'll discuss delivery options with you. 

  • No. You must add days onto your Happiness Card to purchase. You can choose from 1-5 days to add preloaded to your card. 

  • Yes, additional days that you add to your Happiness Card during the reload process are date specific. You'll be prompted to choose the dates you'd like to add to your card using a calendar.

    The dates that were pre-loaded onto your Happiness Card during initial purchase are NOT date specific. 

  • No, as soon as your purchase of your initial card has been completed you will immediately have access to add additional days to your card.

  • Yes, you can. Days are removed from your card in the following priority order:

    1.     Date specific days (these are additional days purchased during the reload process).

    2.     Pre-loaded non-specific days (these are the original days pre-loaded to your card).

  • Your pre-loaded days (when you initially purchase your Happiness Card) can be used at any time during the winter 2020/21 season, and can be used consecutively or non-consecutively - you choose!

     When you reload or add new days onto your card, you will be required to select a ski date for those days prior to purchasing.

Happiness Hut

  • New for the Winter 2020/21 season, we'll have large 30' x 60' foot tent installed directly in front of the Skier Services area in front of the Day Lodge, which will be called the Happiness Hut. 

    The Happiness Hut will be an area that will serve as an Express Pick location for pre-purchased Happiness Cards. There will also be a coffee bar with to-go options, and a Boyne Country Sports retail kiosk.

    Anticipated open date is December 26. 

  • Yes, there will be limits to the number of individuals that are allowed within the Happiness Hut at any given time, based on directives on social distancing from the state of Michigan. There will be signs posted outside of the Happiness Hut and team members will be monitoring and limiting access if those numbers are reached. 

  • We hope to offer some Boyne Country Sports cold weather gear for sale, along with a coffee bar. Also look for a Sno-Go bike display, which will give you the opportunity to check out these cool on-hill bikes!

Resort & Lodging

  • We are asking that all guests who are lodging with us to please review your lodging confirmation for details. If you’re lodging with us and not on a ski package (which includes lift tickets) and haven’t yet purchased a lift ticket, season pass, or Holiday Happiness Card, now is the time!

    You can also call in advance to upgrade to a ski & stay lodging package to guarantee lift access during the busy holiday week. You can do this by contacting our Call Center at 866.976.7904.

  • Yes, we are guaranteeing lodging guests from the Inn at Bay Harbor will have slope access.

  • We have modified our cancellation policy to be within 72 hours for stays through March 21.

  • No, the Spa will not be open for the winter season.

  • For checking in to the hotel, it's encouraged that only one person from your party come to the Front Desk. 

    For checking out, we encourage guests to call the At Your Service Department by dialing 231.526.3000 ext "0" or "0" from any resort phone. This will allow you to avoid checking out in person at the Front Desk. 

  • In the interests of the safety of our guests and team members, we will no longer offer daily housekeeping services to our in-house lodging guests during their stay.

    Guests can request trash and linen pickup anytime during their stay. We will be happy to deliver any additional in-room amenities upon request. 

  • As per the Michigan Department of Public Health, beginning January 16 all pools and hot tubs on property will be open at 25% occupancy. Pool availability and usage is based on a first come, first serve basis, and guests are asked to limit their time to one-hour. We will fully reopen as soon as were are legally able.

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent hand-washing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • Yes,  guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops, meeting/event facilities). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained. 

  • We ask that each guest take their temperature 24 hours prior to arrival to the hotel and are without a fever, as well as not feeling sick or symptomatic of COVID-19.

    If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit. If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.

  • Guest shuttles are currently running at the resort.  All transportation must be called into 231.526.3000 ext. 0.

    Guidelines: 

    • All transportation is by private vehicle that is freshly cleaned and a driver will have a mask. 
    • Face masks and hand sanitizer will be stored in all vehicles.
    • All guests in vehicles will be required to wear a mask. 
    • Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
    • No guests will be permitted in the front passenger seat.
  • Team members are required to wear masks during their shifts where applicable.  In addition, many team members, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Lodging check in areas, between dining tables, golf courses, and other locations.

  • No, Highlands Kidcare will not be open for the Winter 2020/21 season.

  • Unfortunately, no. We encourage you to leave your personal items in your vehicle since personal item storage areas will not be available for the Winter 2020/21 season. This includes all indoor space in the Day Lodge (with exception to pre-rented and assigned locker space), Food Court tables, and areas within the Main Lodge, etc. 

  • Unfortunately, no. As per the Michigan Department of Public Health guidelines, indoor gatherings or congretating inside are not permitted. Guests are asked to wait in their resort hotel rooms or in their vehicles. 

Rentals

  • Yes, face masks will be required inside the Rental area at ALL times, which includes guests and team members.

  • Yes. The Rental area will be for guests renting equipment only. Guests who are not renting equipment will be asked to wait for their renting companions outside.

  • Yes, minors renting equipment may have one adult present to assist and sign documents on behalf of minors.

  • Online rental reservations will be strongly encouraged to help streamline the guest experience. Reservations must be made 48 hours in advance.

  • We are requiring all guests enter the Day Lodge through the SnowSports Academy entrance.

    The hallway between SnowSports Academy and Rental will be divided by valet roping. The right side of the hallway will become the waiting area for guests needing rentals. Markings on the floor 6ft apart will direct guests to remain socially distanced.

  • A new check-in desk will be located by the large Trail Map outside of the snowboard rental area. All guests renting equipment will be required to stop here and check in.

    This includes check-in for all online equipment rentals and reservations. Online guests will then proceed to the boot fitting station.

    Guests who have not reserved equipment online will be directed to the sign-in station once it becomes available.

  • There will be a maximum of two families allowed at the sign-in area and a maximum of two families at the cashier station at a time. There will be access to one-time use disposable gloves for guests to wear while at the sign-in stations.

    • Guests will be required to maintain 6ft distance from other groups while waiting for a boot technician.
    • Benches will be separated to ensure social distancing.
    • Only members of the same family will be allowed on the same bench. Once boots are sized, guests will be asked to move to the ski technician station.
    • After guests receive their rental gear, guests will exit the rental shop. They can exit into the rental lobby or the south exit towards Boyne Country Sports.
    • Helmets may only be rented once per day.
  • All rental equipment will be thoroughly sanitized after each use using Vital Oxide.

    Equipment will only be used once daily. Upon return of the equipment, the equipment will be sprayed with Vital Oxide, and set into a quarantine area. That equipment will be returned to the rental fleet for future rental on the following day.

    Our fleet will allow us to rotate the equipment, meaning each set may remain in quarantine for up to 48 hours after each use.

    Disposable headliners can be available for each helmet rental sold.

SnowSports Academy

  • Yes, all lesson participants will be required to wear face masks, during the entire duration of the lesson. 

  • Lesson participants will meet outside and end their lesson outside, with very strict break/warm up protocols. There will be no lunch or indoor programing.  

  • Yes, with a maximum of five individuals per group. Adults are asked to ride two to a chair if they are comfortable, but may choose to ride alone if they wish.

  • Yes, child group lessons will be offered in half day formats only: a 2-hour a.m. session (10am-12pm) or a 2-hour p.m. session (2:30-4:30pm) for ages 7-13. Students will be asked to ride two to a chair or one student and one instructor on three and four place chairlifts. Lessons will start and end outside in the designated meeting area.

    Private lessons will be offered for children ages 3-6 years old.  A parent or guardian must participate in the lesson.

  • Seasonal programs will continue in smaller groups not to exceed five students to one coach that meet and end outside, and limited to ages 7+ so kids can take care of their own personal needs (bathroom breaks, etc.). Programs will begin and end outside and will not have an indoor component. Awards programs or recognition ceremonies will be conducted at the bottom of the hill following the activity.

Dining

  • All service team members in dining outlets will wear a mask at all times, with gloves being worn in the back of the house.

  • Service areas used by guests will be sanitized in between guests, including points of sale, service counters, and credit card machines. Chairs, tables, and general areas will be sanitized once per hour during business operations.

  • Unfortunately, no. Beginning in the Winter 2020/21 season, due to capacity limitations, we are unable to offer eating space for those guests bringing their own lunches, meals, or crockpots inside the Day Lodge. No outside food or beverages will be allowed indoors.

    We encourage you to leave personal items in your vehicle (including packed meals) since personal item storage areas will not be available this season. 

  • Guests can order from Slopeside Lounge or Zoo Bar for food takeout online. In addition, guests can walk through the Food Court in the Day Lodge to order takeout. Champions Pizza is available for delivery by calling 231.526.3450. New this season, we have a food truck located near the Main Lodge with to go offerings as well.

  • No food and beverage can be consumed indoors except in your hotel room.

  • All of our restaurants and dining establishments will open for take out this season with the exception of Country Club of Boyne, which will be closed this season. 

  • Once we are able to have in person dining, face coverings must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. This also includes trips to and from the restrooms.

  • Bars are open for business for take out orders only.

  • Contact-free methods of payment are preferred, but all outlets of the resort will accept cash.

  • Yes, alcoholic drinks are available for takeout from Slopeside Lounge and Zoo Bar. Guests can drink on the deck, the patio behind Slopeside, in our tent behind the Day Lodge, or anywhere outside (same for food).

Mountain Operations

  • We're open daily for the season, from 9am - 4:30pm unless it's a designated night skiing date. On night skiing dates we'll be open 9am - 9pm. 

    Night Skiing Days

    • December: 26-31
    • January: 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February: 3-6, 10-14, 17-20, 24-27
    • March: 3-6, 10-13, 17-20

    Please do not wait to purchase your lift products at the window. There is the possibility we may sell out for day of purchases. Buy online in advance to secure your access to the slopes. Please take the time to familiarize yourself with what to expect this winter at Boyne Highlands Resort.

  • Night Skiing Days

    • December: 26-31
    • January: 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February: 3-6, 10-14, 17-20, 24-27
    • March: 3-6, 10-13, 17-20

    Please do not wait to purchase your lift products at the window. There is the possibility we may sell out for day of purchases. Buy online in advance to secure your access to the slopes. Please take the time to familiarize yourself with what to expect this winter at Boyne Highlands Resort.

  • Facial coverings will be mandatory for all guests while in lift queues, loading, riding, and unloading lifts. Wearing a facial covering in lift queues and on lifts is the most important factor in our ability to transport guests up the mountain efficiently this winter. Mazes and lift queues will be set up to facilitate physical distancing, with singles lines no longer offered this season.

  • We will not be enforcing maximum capacity on chairlifts and will allow groups traveling together to ride on their own chair when operationally feasible. Unrelated parties who wish to ride with an open space between themselves and another party will be allowed to do so upon request.

  • We remain dedicated to providing the most dependable snow in the Midwest and will push to open new terrain as fast as possible and take advantage of our expansive resort footprint to spread skiers out. 

  • Warming huts will be restricted to occupancy limits set by the state and local governments. Face coverings are required inside all warming huts at all times.

  • All employees will continue to be required to get their temperature checked and submit a daily health screening before arriving to work verifying that they are feeling well, have not been in contact with someone showing symptoms, or have been exposed to Covid-19. If employees are not feeling well, they are required to stay home. We ask that our guests join us in this practice and stay home when experiencing symptoms or feeling unwell. 

Adventure Center

  • Yes, one person from each party will be allowed in the Adventure Center at a time. We will have plenty of signage to assist guests in our protocols. Inside the Adventure Center we will be following cleaning procedures after each guest to keep our staff and guests safe. If at all possible, we recommend making your reservations online.

  • Winter 20/21 zipline operations will be conducted in tour formant only.  Twin zip operation will be suspended for this season.

    Zipline tour capacity will be reduced to 8 people until we reach a time we feel comfortable operating safely with a full tour of 12.

  • We ask that guests wear a mask while putting on harnesses, during safety speeches, while guides are attaching and detaching guest from zipline cables, and while riding in any vehicle driven by a staff member. During zipline tours, while utilizing the lift to reach the top of the hill, guests will be asked to only ride on the chair with members of their party. Guest will not be asked to ride with members outside of their party.

  • Yes! We ask that guests wait in vehicles or practice proper social distancing upon arrival. Guests will be asked to wear masks during safety instructions and saddle fittings. During the ride, masks are optional but guests will be asked to bring masks with them.

  • Yes! During the lesson portion of the rental, group sizes will be conducted at no more than five individuals to one instructor. All participants will be required to wear a mask during the lesson portion. Instructors will try to maintain an appropriate social distancing space of 6' or more.

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