What to Expect

We know this winter will look a little bit different at Boyne Highlands, and you'll notice that we've made changes around the resort with guidance from the Centers of Disease Control and Prevention (CDC) and recommendations from the state and local health department. Our goal is to do our best in ensuring the safety of our guests, staff, and the community.  

Guiding Practices

  • Cleaning Icon
    Cleaning
    Enhanced Cleaning, Resort Wide
  • Face Masks Icon
    Face Masks
    Plus Social Distancing
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    Less Contact
    Contactless Transactions
  • Things To Know Icon
    Things To Know
    Before You Arrive
  • Guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained.

    Our team members are continuously updated and trained on the evolving standards and practices we are upholding to provide safety and enjoyment during your visit. We ask that you too help in ensuring safety for all by mindfully adhering to our requirements, following guidance provided by our team members, and observing signage when visiting Boyne Highlands Resort.

    • When dining at Boyne Highlands Resort or vising any venue serving food and/or beverages, a face covering must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. 
    • When golfing at Boyne Highlands Resort, a face covering must be worn in the arrival/cart check-in area and golf shop, when interacting with any golf course personnel, and when visiting with any guests not in the group with whom you checked in. If distanced at least 6 feet from others, face coverings are not required while on the course or driving range.
    • When visiting The Spa at Boyne Highlands, a face covering must be worn in all areas of the facility including lobby, relaxation and locker areas, and treatment rooms. A face covering may be removed when face down during a massage and during facial or wet treatments. 
    • When biking at Boyne Highlands Resort and in areas where distancing six or more feet isn't possible, face coverings are required. Due to chin bars providing very limited coverage, a full-face biking helmet does not suffice as a face covering. An adequate face covering must be worn with such helmets. 
    • A face covering must be worn in the resort village/base areas when unable to maintain a distance of six or more feet from anyone outside of your family/party.
    • A face covering must be worn at all times while waiting to load a chairlift, and in the loading and unloading areas. 
    • When participating in activities such as hiking at Boyne Highlands Resort, a face covering must be worn in the check-in area and anywhere a distance of at least 6 feet from others cannot be maintained. 
  • To accommodate social distancing, some elements of the resort may be running at reduced capacity. We strongly suggest that you purchase your lift tickets, activities, and lessons early and in advance to reserve your spot.

  • At Boyne Highlands Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities.  On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Highlands takes include:

    Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:

    • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable. 
    • Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided real-time COVID-19 awareness training, and continued training on proper health etiquette including avoiding touching your face and covering sneezes.
    • Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.  The resort is also in process with a new sick pay policy specific to COVID-19.  

    Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:

    • Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    • Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
    • Back of House: In the spaces where employees' work "behind the scenes," our resort has increased the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.

    Event Notification: If we are alerted to a case of COVID-19 at our resort, we will immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and team members. In addition, should a case occur at Boyne Highlands Resort, we would take steps to seal the guest's room (e.g., preventing entry by staff or others) and undertake a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.

  • Our policies and practices have been instituted to keep our guests, our staff, and our community safe. Please note that our health and safety policies may be revised at any time, they will be updated on our website accordingly. We appreciate your cooperation as we all adjust to the new normal.

    Boyne Highlands Resort amenities, experiences, and other offerings may be modified or operate with limited capacity, and are subject to closure based on guidance from health experts and government officials. Our team is striving to provide the safest experience possible and ensure your time at Boyne Highlands remains exceptional.

    When visiting public spaces, including Boyne Highlands Resort, there is an inherent risk of being exposed to COVID-19. By visiting Boyne Highlands Resort, you voluntarily assume all risks related to exposure to COVID-19.

  • As part of our continued commitment to ensure exceptional experiences for our guests, Boyne Highlands Resort is currently undergoing room renovations through July 2021. There will be a larger project that will include other resort areas, and continue until about 2025. Guests may notice work activity while at the resort, but we will strive to ensure minimal disruption to your visit, and noise will be limited to the daytime hours of 9am-6pm.

  • Important Changes Icon
    Important Changes
    For This Season
  • Beginning in the Winter 2020/21 season, due to capacity limitations, we are unable to offer eating space for those guests bringing their own lunches, meals, or crockpots inside the Day Lodge. No outside food or beverages will be allowed indoors.

    We encourage you to leave personal items in your vehicle (including packed meals) since personal item storage areas will not be available this season. 

  • We encourage you to boot up in your vehicle before heading to the ski hill, and please leave personal items in your vehicle since personal item storage areas will not be available for the Winter 2020/21 season. This includes all indoor space in the Day Lodge (with exception to pre-rented and assigned locker space), Food Court tables, and areas within the Main Lodge, etc.

Frequently Asked Questions

Below you'll find answers to common questions for the upcoming winter season, and information on what to expect during your resort visit. 

Happiness Card

  • No. Happiness Cards are not transferrable to another person for use. Happiness Cards can only be used by the person whose name is clearly shown on the card. 

  • No. Happiness Cards are only good at Boyne Highlands Resort in Harbor Springs, Michigan. If you are looking for a lift product that includes multi-resort access at both Boyne Highlands and Boyne Mountain, you'll want the multi-resort lift ticket

  • Happiness Cards are available for purchase online at this time. Once the snow is flying and our winter season kicks off, we will be offering the Happiness Card for purchase at Skier Services in the Day Lodge (date to be determined).

  • Yes, you will be able to reload or add additional days to your happiness card by visiting the following on-resort areas:

    • Skier Services, located in the Day Lodge
    • Rentals, located in the Day Lodge
    • SnowSports Academy, located in the Day Lodge
    • The Front Desk, located in the Main Lodge

    It is recommended that you add days to your card by using your personal device so that you can limit waiting in lines at the resort. 

  • For your initial Happiness Card purchase, you'll have to select one of the three types of cards:

    1. Midweek (Sunday-Friday)
    2. Saturday/Holidays
    3. Nights

    After you purchase your initial card type, you can then add any of these types of ski dates to your card when you reload or add additional dates

  • Yes, after you have purchased your Happiness Card and are ready to reload or add days, you can add any type of ski dates to your card. This includes Midweek (Sunday - Friday), Saturday & Holidays, and Night.

  • The following dates are considered Holidays for the Winter 2020/21 season:

    • Christmas: December 26, 2020 - January 2, 2021
    • MLK: January 16 & 17, 2021
    • Presidents: February 13-15, 2021
  • The following dates Boyne Highlands will offer night skiing for Winter 2020/21:

    • December 26-31
    • January 1 & 2, 6-9, 13-17, 20-23, 27-30
    • February 3-6, 10-14, 17-20, 24-27
    • March 3-6, 10-13, 17-20
  • The dates that are preloaded onto your Happiness Card give you the flexibility to use them how you see fit. Whether that is consecutively or non-consecutively, you choose! 

    For ski dates added to your card later during the reload process, you'll have to select your ski dates upon purchase. 

  • Last season we introduced scanning at some of our lifts. This season, we anticipate scanning at all lifts. When you come to the lift, a Boyne Highlands team member will scan your Happiness Card and a ski day will automatically be deducted from your Happiness Card. 

    It's important to note that your card will likely be scanned multiple times per day as you use the lift system. However, only one ski day will be deducted from your Happiness Card.

  • When you purchase your Happiness Card, we will ask you what your first anticipated ski date is so that we can determine the best method to get you your Happiness Card.

    If you purchased your Happiness Card more than 14 days from your first anticipated ski date, we will automatically mail you your Happiness Card to the address we have on file for you. 

    Otherwise, plan on picking up your Happiness Card at the Happiness Card Express Pick Up window at Skier Services, located at the Day Lodge. 

    If your plans change and you won't be skiing as soon as you thought and you'd prefer to have your card mailed to you or you'd prefer to pick up your card at Skier Services, no problem. Just email us at spo@boynehighlands.com with your name and Happiness Card order number and we'll discuss delivery options with you. 

  • No. You must add days onto your Happiness Card to purchase. You can choose from 1-5 days to add preloaded to your card. 

  • Yes, additional days that you add to your Happiness Card during the reload process are date specific. You'll be prompted to choose the dates you'd like to add to your card using a calendar.

    The dates that were pre-loaded onto your Happiness Card during initial purchase are NOT date specific. 

  • No, as soon as your purchase of your initial card has been completed you will immediately have access to add additional days to your card.

  • Yes, you can. Days are removed from your card in the following priority order:

    1.     Date specific days (these are additional days purchased during the reload process).

    2.     Pre-loaded non-specific days (these are the original days pre-loaded to your card).

  • Your pre-loaded days (when you initially purchase your Happiness Card) can be used at any time during the winter 2020/21 season, and can be used consecutively or non-consecutively - you choose!

     When you reload or add new days onto your card, you will be required to select a ski date for those days prior to purchasing.

Happiness Hut

  • New for the Winter 2020/21 season, we'll have large 30' x 60' foot tent installed directly in front of the Skier Services area in front of the Day Lodge, which will be called the Happiness Hut. 

    The Happiness Hut will be an area that guests can enter to get information and instructions on how to purchase Happiness Cards, and warm up in a happy environment while social distancing and avoiding the lines at the lift ticket window and Skier Services. 

    The Happiness Hut will feature projected step by step video instructions that will show guests how to conveniently purchase Happiness Cards from their own mobile devices. Skier Services staff will also be in the Happiness Hut and able to assist guests as needed. 

    Once guests purchase their Happiness Cards from inside the Happiness Hut, on busy days Skier Services staff will offer valet service, which will include fetching Happiness Cards and delivering them back to guests as they wait inside the Happiness Hut. 

  • Yes, there will be limits to the number of individuals that are allowed within the Happiness Hut at any given time, based on directives on social distancing from the state of Michigan. There will be signs posted outside of the Happiness Hut and team members will be monitoring and limiting access if those numbers are reached. 

  • We hope to offer some Boyne Country Sports cold weather gear for sale, along with a coffee bar. Also look for a Sno-Go bike display, which will give you the opportunity to check out these cool on-hill bikes!

    Think of the Happiness Hut as a happy place to spend some time while you decide if the Happiness Card is the right product for you.

Resort

  • In the interests of the safety of our guests and team members, we will no longer offer daily housekeeping services to our in-house lodging guests during their stay.

    Guests can request trash and linen pickup anytime during their stay. We will be happy to deliver any additional in-room amenities upon request. 

  • Resort outdoor swimming pools and hot tubs are open and available for guest use, and in accordance with the Governor's safety protocols. 

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent hand-washing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • Yes,  guests ages 5+ and all resort team members must wear an adequate face covering while at Boyne Highlands Resort. This requirement applies at all times in indoor public areas (lobbies, hallways, restrooms, restaurants, shops, meeting/event facilities). This requirement also applies in all outdoor areas where a minimum 6 foot distance from others cannot be maintained. 

  • We ask that each guest take their temperature 24 hours prior to arrival to the hotel and are without a fever, as well as not feeling sick or symptomatic of COVID-19.

    If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit.If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.

  • Guest shuttles are currently running at the resort.  All transportation must be called into 231.526.3000 ext. 0.

    Guidelines: 

    • All transportation is by private vehicle that is freshly cleaned and a driver will have a mask. 
    • Face masks and hand sanitizer will be stored in all vehicles.
    • All guests in vehicles will be required to wear a mask. 
    • Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
    • No guests will be permitted in the front passenger seat.
  • Team members are required to wear masks during their shifts where applicable.  In addition, many team members, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Lodging check in areas, between dining tables, at The Spa, golf courses, and other locations.

  • No, Highlands Kidcare will not be open for the Winter 2020/21 season.

  • Unfortunately, no. We encourage you to leave your personal items in your vehicle since personal item storage areas will not be available for the Winter 2020/21 season. This includes all indoor space in the Day Lodge (with exception to pre-rented and assigned locker space), Food Court tables, and areas within the Main Lodge, etc. 

    Any personal items left unattended around the resort will be taken to lost & found at the front desk located in the Main Lodge. 

Rentals

  • Yes, face masks will be required inside the Rental area at ALL times, which includes guests and team members.

  • Yes. The Rental area will be for guests renting equipment only. Guests who are not renting equipment will be asked to wait for their renting companions outside.

  • Yes, minors renting equipment may have one adult present to assist and sign documents on behalf of minors.

  • Online rental reservations will be strongly encouraged to help streamline the guest experience. Reservations must be made 24 hours in advance.

  • We are requiring all guests enter the Day Lodge through the SnowSports Academy entrance.

    The hallway between SnowSports Academy and Rental will be divided by valet roping. The right side of the hallway will become the waiting area for guests needing rentals. Markings on the floor 6ft apart will direct guests to remain socially distanced.

  • A new check-in desk will be located by the large Trail Map outside of the snowboard rental area. All guests renting equipment will be required to stop here and check in.

    This includes check-in for all online equipment rentals and reservations. Online guests will then proceed to the boot fitting station.

    Guests who have not reserved equipment online will be directed to the sign-in station once it becomes available.

  • There will be a maximum of two families allowed at the sign-in area and a maximum of two families at the cashier station at a time. There will be access to one-time use disposable gloves for guests to wear while at the sign-in stations.

    • Guests will be required to maintain 6ft distance from other groups while waiting for a boot technician.
    • Benches will be separated to ensure social distancing.
    • Only members of the same family will be allowed on the same bench. Once boots are sized, guests will be asked to move to the ski technician station.
    • After guests receive their rental gear, guests will exit the rental shop. They can exit into the rental lobby or the south exit towards Boyne Country Sports.
    • Helmets may only be rented once per day.
  • All rental equipment will be thoroughly sanitized after each use using Vital Oxide.

    Equipment will only be used once daily. Upon return of the equipment, the equipment will be sprayed with Vital Oxide, and set into a quarantine area. That equipment will be returned to the rental fleet for future rental on the following day.

    Our fleet will allow us to rotate the equipment, meaning each set may remain in quarantine for up to 48 hours after each use.

    Disposable headliners can be available for each helmet rental sold.

SnowSports Academy

  • Yes, all lesson participants will be required to wear face masks, during the entire duration of the lesson. 

  • Lesson participants will meet outside and end their lesson outside, with very strict break/warm up protocols. There will be no lunch or indoor programing.  

  • Yes, with a maximum of five individuals per group. Adults are asked to ride two to a chair if they are comfortable, but may choose to ride alone if they wish.

  • Yes, child group lessons will be offered in half day formats only: a 2-hour a.m. session (10am-12pm) or a 2-hour p.m. session (1:30-3:30pm) for ages 7-13. Students will be asked to ride two to a chair or one student and one instructor on three and four place chairlifts. Lessons will start and end outside in the designated meeting area.

    Private lessons will be offered for children ages 3-6 years old.  A parent or guardian must participate in the lesson.

  • Seasonal programs will continue in smaller groups not to exceed five students to one coach that meet and end outside, and limited to ages 7+ so kids can take care of their own personal needs (bathroom breaks, etc.). Programs will begin and end outside and will not have an indoor component. Awards programs or recognition ceremonies will be conducted at the bottom of the hill following the activity.

Dining

  • All service team members in dining outlets will wear a mask at all times, with gloves being worn in the back of the house.

  • Service areas used by guests will be sanitized in between guests, including points of sale, service counters, and credit card machines. Chairs, tables, and general areas will be sanitized once per hour during business operations.

  • Unfortunately, no. Beginning in the Winter 2020/21 season, due to capacity limitations, we are unable to offer eating space for those guests bringing their own lunches, meals, or crockpots inside the Day Lodge. No outside food or beverages will be allowed indoors.

    We encourage you to leave personal items in your vehicle (including packed meals) since personal item storage areas will not be available this season. 

  • Indoor and outdoor seating will be available at 50% capacity.

  • Takeout and delivery will be encouraged. Slopeside Lounge, Zoo Bar, Main Dining Room, and Champions Pizza will offer takeout service. Champions Pizza is available for delivery or takeout.

  • Yes. We have reconfigured on-mountain and resort dining establishments to allow more space for social distancing.

  • All of our restaurants and dining establishments will open this season. Grab-and-go and takeout options will be available, with online ordering capabilities for select locations to provide guests an alternative method of ordering and minimize time indoors.

  • Face coverings must be worn at all times except when actually eating or drinking. This includes while being seated, when ordering, and upon departure. This also includes trips to and from the restrooms.

  • With reduced capacity in our dining facilities, we highly recommend making reservations at the following dinner locations: the Main Dining Room and Country Club of Boyne.

  • Bars are open for business, but we will have limited seating. We require that all guests be seated at a table to order beverages.

  • Contact-free methods of payment are preferred, but all outlets of the resort will accept cash.

Mountain Operations

  • Facial coverings will be mandatory for all guests while in lift queues, loading, riding, and unloading lifts. Wearing a facial covering in lift queues and on lifts is the most important factor in our ability to transport guests up the mountain efficiently this winter. Mazes and lift queues will be set up to facilitate physical distancing, with singles lines no longer offered this season.

  • We will not be enforcing maximum capacity on chairlifts and will allow groups traveling together to ride on their own chair when operationally feasible. Unrelated parties who wish to ride with an open space between themselves and another party will be allowed to do so upon request.

  • We remain dedicated to providing the most dependable snow in the Midwest and will push to open new terrain as fast as possible and take advantage of our expansive resort footprint to spread skiers out. 

  • Warming huts will be restricted to occupancy limits set by the state and local governments. Face coverings are required inside all warming huts at all times.

  • All employees will continue to be required to get their temperature checked and submit a daily health screening before arriving to work verifying that they are feeling well, have not been in contact with someone showing symptoms, or have been exposed to Covid-19. If employees are not feeling well, they are required to stay home. We ask that our guests join us in this practice and stay home when experiencing symptoms or feeling unwell. 

Adventure Center

  • Yes, one person from each party will be allowed in the Adventure Center at a time. We will have plenty of signage to assist guests in our protocols. Inside the Adventure Center we will be following cleaning procedures after each guest to keep our staff and guests safe. If at all possible, we recommend making your reservations online.

  • Winter 20/21 zipline operations will be conducted in tour formant only.  Twin zip operation will be suspended for this season.

    Zipline tour capacity will be reduced to 8 people until we reach a time we feel comfortable operating safely with a full tour of 12.

  • We ask that guests wear a mask while putting on harnesses, during safety speeches, while guides are attaching and detaching guest from zipline cables, and while riding in any vehicle driven by a staff member. During zipline tours, while utilizing the lift to reach the top of the hill, guests will be asked to only ride on the chair with members of their party. Guest will not be asked to ride with members outside of their party.

  • Yes! We ask that guests wait in vehicles or practice proper social distancing upon arrival. Guests will be asked to wear masks during safety instructions and saddle fittings. During the ride, masks are optional but guests will be asked to bring masks with them.

  • Yes! During the lesson portion of the rental, group sizes will be conducted at no more than five individuals to one instructor. All participants will be required to wear a mask during the lesson portion. Instructors will try to maintain an appropriate social distancing space of 6' or more.

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